Job Description

Posted 1 month ago

Hello, Chief Operating Officers!

My name is Victor and I am the CEO at Seth Media AS – a fast-growing e-commerce drop shipping company based out of Norway specializing in small consumer goods and lifestyle products that combine innovation, function, and style.

We are looking to hire a highly experienced, quick-on-their-feet Chief Operating Officer with an exceptional gift for creating order out of chaos and mapping out systems and processes that are both agile and responsive to the fast-paced growth and industry trends in e-commerce.  Our ideal candidate is an extremely detail-oriented and results-driven Pro at overseeing and making sure that all departments, from marketing, supply chain, customer service, and payment processing are working as they should, hitting KPIs and marching in sync as the company continues on its journey of rapid growth.

This is a full-time remote position.

We are looking for a Chief Operating Officer specifically with these requirements:

• Excellent written and verbal English communication skills
• 5+ years experience working in General Operations management  for a direct response e-commerce/ dropshipping company
• Proven track record of scaling dropshipping operations from $2M/month to $10M/month
• Has at least 5+ years of building and managing teams and tracking performance metrics
• Proven experience in overseeing Customer Service, Marketing, Supply Chain, and Finance (high-risk payment processors and fraud/risk mitigation) departments
• In-depth experience in working with and optimizing supply chain processes, particularly with  China-based suppliers and fulfillment centers 
• Skilled at vendor onboarding and management
• Great organizational and time management skills
• Ability to create and build out agile operational systems and processes that are adaptive to fast-paced company growth and industry trends
• Confident and data-driven decision maker.

Your responsibilities will include (but may not be limited to):

• Recruitment of a Customer Service Manager and ensuring that the customer service team is functioning at a high level and delivering excellent service to our customers

• Performing quality control of the Marketing Department’s output like content, creatives, advertorial, graphic design, and  UX on the website’s landing pages to make sure all features, functionalities, and pages are functioning as they should be. 
• Work with our Chinese fulfillment center to ensure that all products delivered are of high quality with no product discrepancies.
• Monitoring and managing sales funnels – purchase, packaging at the warehouse, shipments, and delivery to customer support.
• Managing the full cycle of shipping and fulfillment up to the billing.
• Work with high-risk payment processors, rotate MIDs, and implement chargeback and fraud prevention strategies
• Reviewing sales, refund, chargeback processing fees, cogs, and shipping data looking for ways to improve profitability, and informing management of any potential optimizations. 

Growth Opportunities/Perks:

• Huge potential for learning and growth in a fast-paced, high-growth company
• Incentivized growth as you take on more responsibility
• Fully remote work
• Flexible working hours
• Opportunities for bonuses and additional financial incentives

This Position Is Perfect For You If…

You’re super organized.

You are organized enough to make sure that you’re on top of everything. Ability to thrive in a chaotic and fast-paced environment, where your time and quick thinking are your most valuable assets. 

You are Strategic and Forward thinking.

You are an excellent strategist in mapping out and putting in place processes and systems that are agile and adaptive to fast-paced growth and quickly shifting trends in the industry.

You’re Motivated and Adaptable.

We’re looking for someone who gets the job done and delivers on time. You are self-directed, and self-motivated, and don’t need someone to look over your shoulder or hold your hand. You are also able to work under pressure with decisiveness and limited oversight.

What we do:

Please visit our website to get a good understanding of our services:

osmo-official.com

Our hiring process is made up of four parts, so please be aware that you will need to dedicate time for a questionnaire, a video, and two 1-on-1 interviews.

Thank you for taking the time to consider this position. I look forward to hearing from you soon!

Victor