Profound Commerce

Ecommerce Operations Manager

Job Description

Hello, E-commerce Operations Managers!

My name is Kyle and I am the Operations Lead at Profound Commerce – a fast-growing brand holding company that owns and operates a next-generation portfolio of consumer products brands. Profound Commerce brands benefit from superior marketing, operations, and finance platform with seasoned e-commerce hands at their helm. Profound Commerce colleagues all share the desire to do the best work of their career and value the way that their efforts directly impact the top and bottom lines of a business.

We are looking to hire a motivated, Ecommerce Operations Manager who is collaborative and at the same time, can take ownership of their work and be proactive in helping the team grow brands and accomplish target goals. Someone who can confidently handle the overall supply logistics and inventory, and customer support of the company. We need a rockstar who has great communication skills when it comes to coordinating all the information needed by the suppliers, freight forwarders, customs brokers, and the team.

This is a full-time remote position. If outside of Austin, TX.  If in Austin, this will be a hybrid role.

We are looking for an Ecommerce Manager specifically with these requirements:

  • Excellent English communication skills
  • Has at least 2+ years of experience in the  eCommerce sector with online brands/companies
  • Has at least 2+ years of experience with logistics and 3PL warehouse interaction/management
  • Has at least 1+ years of experience using Amazon Seller Central
  • Has experience with purchasing or inventory planning
  • Must be proficient at Excel and/or Google spreadsheets for analysis

Your responsibility will include (but are not limited to):

  • Responsible for operational support for 3-4 consumer product brands
  • Coordinate shipments from suppliers internationally to destination countries we operate in (US, UK, CA, AU)
  • Work with freight forwarders and customs brokers to ensure goods are delivered in a timely manner
  • Help analyze and manage shipment costs, assist in gathering quotes
  • Manage and monitor 3PL projects and shipments
  • Work with Amazon Seller Central to monitor inventory issues, create shipment plans
  • Assist Ops Lead in purchasing from international suppliers
  • Assist in brand product forecasting by gathering data, collaborating with Marketing and Brand Management Teams
  • Assist with  Customer Service escalations from the offshore team
  • Collaborate with an offshore team with inventory analysis 

Growth Opportunities/Perks:

  • Work remotely/hybrid with a flexible time schedule
  • Unlimited PTO to our employees
  • Sick leave
  • Health insurance and 401K plan
  • Be part of a team that is passionate about building brands
  • Possibility to manage teams
  • Opportunity for exposure and learning in global supply chains with diverse brands
  • Ability to own operations for multiple brands
  • Help shape operations and logistics processes as we scale

This Position Is Perfect For You If…

You’re an Excellent Communicator.

You have excellent interpersonal, written, and verbal skills that allow you to explain complex topics in simple ways. You are able to clearly get your point across and get all stakeholders aligned on a common goal.

You have a Learning and Growth Mindset.

You won’t be expected to know everything from the start, but you’ll need to be motivated and quick to learn new information. You have the ability to acknowledge that everything can always be improved and that you can approach each challenge with a positive ‘can-do’ attitude. 

You are a Detailed Problem Solver.

You have sharp attention to detail and can spot inefficiencies in your data and strategies and find a creative approach to problem-solving.

What we do:

Please check us out to get an understanding of the service you’ll deliver: 

https://profoundcommerce.com/

Our hiring process is made up of four parts, so please be aware that you will need to dedicate time to a questionnaire, a video, four 1-on-1 interviews (30 mins each), and a task assignment.

Thank you for taking the time to consider this position. I look forward to hearing from you soon!

Kyle

Job Summary

wave-1-bottom
United States Hiring from
Operations Category
Full Time Job Type
Salary $60,000 - $85,000 / year
Profound Commerce

Profound Commerce

Profound Commerce - a fast-growing brand holding company that owns and operates a next-generation portfolio of consumer products brands. Profound Commerce brands benefit from superior marketing, operations, and finance platform with seasoned e-commerce hands at their helm. Profound Commerce colleagues all share the desire to do the best work of their career and value the way that their efforts directly impact the top and bottom lines of a business.

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