Job Description

Posted 1 month ago

Hello, Account Managers!

My name is Alex and I am the Internal Operations Manager at ResultStory. ResultStory is a marketing agency that provides an innovative content solution, which helps our clients produce a full month of video content by just showing up for one 60 minute interview a month with our team.

We are looking to hire a motivated Account Manager who can own the relationship with our accounts and shape their content strategy. Their mission is to ensure our accounts benefit from a service that makes it ridiculously quick and easy for them to publish consistent video content on social media and produces real results (engagement and ROI).

They are responsible for building rapport with accounts, shaping a social content strategy, overseeing the production and publishing of social media video assets, monitoring social media accounts metrics, and ensuring each account is successful and has a great experience. They also need to be problem solvers, who can own finding solutions for account’s queries. Ultimately the long-term retention of the accounts is their primary measure of success.

Part or full-time remote  work opportunity.

We are looking for a Account Manager specifically with these requirements:

• Native (or very advanced) standard of English (written & spoken)
• Must have 3+ years experience working in Digital Marketing (preferably in social media and content marketing)
• Must have 3+ years experience of Relationship Management
• Must have 3+ years experience of Project Management
• Ideally 2+ years experience working specifically as an Account Manager for a marketing agency
• Ability to not only successfully manage, but also upsell clients
• Able to manage client deliverable creation as projects, delegate effectively and track work assigned
• Very comfortable conducting video calls
• Have an internet upload & download speed of 10 Mbps or more with consistent internet and electric
• Has a webcam and quiet, dedicated workspace
• Can both work independently and also contribute to a team
• Organized, dependable, with great work ethic
• Someone who takes ownership and can use critical thinking to solve problems 

Nice to Haves:

• 2+ years experience of in-depth Social Media Management

Your responsibilities will include (but are not limited to):

• Managing The Onboarding Process for New Accounts

• • • Sending the onboarding form
    • Scheduling the recurring interview date
    • Following up via email to ensure onboarding form is complete
    • Holding Account Kickoff Calls

• Interviewing Our Accounts Monthly To Produce Video Content

• • • Delivering Monthly questions sets to accounts
    • Ensuring that the accounts are able to show up to their set monthly interview
    • Running the monthly interview

• Overseeing Production/Publishing of Great Social Media Video Content

• • • Delegating appropriate parts of the process to Video Editors, Copywriters, & Publishers
    • Acting as second set of eyes to ensure that assets are free of error and high quality
    • Sending checked assets to accounts for approval and acting a liaison between accounts and VE/copywriters when edits are needed
    • Double checking assets before publishing for any errors
    • Publishing assets on accounts socials via Social Pilot
    • Ensuring that assets are produced on time
    • Reviewing performance metics and reporting these to accounts
    • Amending each accounts content / social media strategy to optimize their results.

• Relationship Management

• • Serving as the main point of contact for accounts
  • Keeping accounts informed of the status of their assets
  • Relaying monthly wins to accounts
  • Preventing issues by proactively identifying any potential problems with an account and solving them before they occur
  • Owning and solving account issues / concerns – combining an awareness of commercial impacts and empathy with account’s situations
  • Hearing account feedback and quickly addressing concerns and improving the experience
  • Holding regular calls with accounts
  • Upsell accounts additional services
  • Proactively acting to retain accounts who make cancellation inquiries

Growth Opportunities/Perks:

• Our niche (our clients are in online coaching & education) is booming
• If you love marketing, you’ll love our service and your work – it’s unique, innovative, and exciting
• You can work from home & still get the security of a stable long-term role, with a fixed monthly income.
• The role can be part-time or full-time based on your preference.
• You will join a vibrant, international team with a great collaborative culture. We are small (around 20 team members) but growing 100% YOY.
• You have the opportunity to make a real contribution. Because we are a small team your opinion will be important and you help to shape how we do things.
• We believe in supporting & nurturing our team – we are excited & motivated to help you learn & grow.
• Frequent pay evaluations – every 6 months
• There is potential to progress to a leadership position if this career path appeals
• Paid digitalmarketer.com certifications (worth several thousand dollars) to help you get leading industry-recognized qualifications

This Position Is Perfect For You If…

You’re an Excellent Communicator.

You have excellent verbal, written, and interpersonal skills. You are able to clearly explain complex topics in simple ways, and provide the best service to our clients.

You’re an Adaptable Problem Solver.

You resolve any issues that our clients face with kindness and efficiency, maintaining a high standard of service.

You’re Self-Directed and Organized.

You practice being organized and executing work efficiently. We’re looking for someone who gets the job done and delivers on time. Ideally, you are self-directed, self-motivated, and move forward with minimal reliance on others.

What we do:

Please check us out to get an understanding of the service you’ll deliver: 

https://www.resultstory.com/

Our hiring process is made up of four parts, so please be aware that you will need to dedicate time for an application, a test task, a 1-on-1 interviews, and a paid trial day.

To start your journey with us please fill out this: https://forms.clickup.com/2636396/f/2gekc-8330/NNHSY75WAHNFEM11SY

Thank you for taking the time to consider this position. I look forward to hearing from you soon!

Alex