Job Description

Posted 4 weeks ago

About the Company:

Our client is a results-driven digital marketing agency focused on helping local service businesses grow. They deliver predictable growth through a mix of Local SEO, Paid Ads, Social Media, and Website Design, backed by industry expertise and data-driven strategies. Their founder also created a leading Local SEO SaaS platform and agency coaching program, showcasing their innovation and focus on automation and scalable systems for measurable results.

About the Role:

We’re looking for a motivated, experienced Head of Operations who has actively built and improved systems while scaling an agency. The ideal candidate has hands-on experience in fulfillment, delivery, and internal team performance, driving clarity and efficiency. We need someone who can move fast, wear multiple hats, and play a key role in our next phase of growth without constant oversight from the CEO.

This is a Full-Time remote position.  

We are looking for a Head of Operations, specifically with these requirements:

• Excellent English written and verbal communication skills.
• 3+ years of Operational leadership managing operations in a start-up to a medium-sized digital marketing agency.
• Solid understanding of local SEO, Google Ads, Facebook Ads, conversion-focused web strategies, and the delivery systems that support them.
• Proven ability to lead cross-functional teams (PMs, marketers, sales reps).
• Skilled in hiring, managing systems, and driving team accountability.
• Familiar with EOS; able to lead Level 10 meetings and standups.
• Capable of overseeing project timelines, resources, and execution.
• Track record of aligning delivery with profitability.
• Comfortable working with finance to monitor margins and operational health.
• Acts as an integrator alongside the CEO.
• Experience building teams focused on automation and AI.
• Proficient in ClickUp, Slack, and SOP-driven workflows.
• Strong problem-solving skills for fixing bottlenecks and inefficiencies.
• Data-driven and calm under pressure, with a focus on reducing chaos.

Your responsibility will include (but not limited to):

•  Manage all operational departments, including project management, marketing, sales, HR, and support functions.
•  Own fulfillment and delivery workflows to ensure all client projects are completed on time, at a high standard, and with clear accountability.
• Run EOS processes, including Level 10 meetings, scorecard reporting, and issue tracking.
• Drive operational improvements by identifying bottlenecks, gaps, and inefficiencies—and leading the implementation of scalable systems and solutions.
•  Oversee project managers and cross-functional collaboration, ensuring every team is aligned, responsive, and following best practices.
• Track and report key metrics around project delivery, client satisfaction, profitability, and team performance.
• Hold team members accountable through task tracking, follow-through, and ClickUp visibility.
• Proactively surface risks or breakdowns, and solve them before they escalate—ideally before the CEO notices.
• Use data and automation tools to improve operations, reduce manual work, and drive better decisions.
• Recruit, manage, and support team members, bringing in experts when needed and helping others succeed in their roles.

Growth Opportunities/Perks:

• Paid training and professional development to keep you growing
• 2-weeks paid vacation and sick leave 
• Performance-based bonuses to reward your impact
• Potential profit sharing as the company scales
• Opportunity to grow into CEO-level responsibilities and lead at the highest level

  This Position Is Perfect For You If…

You’re detail-oriented and dependable.

You catch what others miss and ensure nothing falls through the cracks. You take ownership of outcomes and protect sensitive information with integrity.

You’re proactive and calm under pressure.

You anticipate problems and act early. When things get hectic, you stay focused, solve issues, and communicate with clarity and tact.

You’re systems-focused and always improving.

You thrive on structure and processes, always looking for ways to improve. You embrace growth and leverage tools like AI and automation to streamline work.  

Our hiring process is made up of four parts, so please be aware that you will need to dedicate time for a questionnaire, a video, and two 1-on-1 interviews.

Thank you for taking the time to consider this position. I look forward to hearing from you soon!