Job Description

Posted 3 weeks ago

About the Company:

Jolly SEO is a dynamic and ambitious company specialised in helping businesses & agencies secure high-quality backlinks through HARO (Help A Reporter Out) and other innovative outreach strategies.

They pride themselves on delivering measurable results that enhance domain authority and search rankings. With a focus on transparency, collaboration, and tailored solutions, Jolly SEO empowers clients to achieve their digital marketing goals efficiently and effectively. With a team that values diversity, respect, and personal growth, they are fostering an environment where innovation and accountability thrive.

About the Role:

We are looking to hire a motivated and passionate Client Success Manager who can manage client relationships, improve retention, and drive long-term satisfaction. If you’re a strategic thinker with a background in digital marketing agencies, especially in link-building, this could be the perfect role for you.

The role involves managing communications, improving client satisfaction, and reducing churn, with the potential to grow into a full-time and leadership position. Ideal candidates are organized, proactive, and excellent communicators who thrive in a remote, fast-paced environment.

This is a part-time, fully remote role with the potential to grow into a full-time position within 2-3 months.

We are looking for a Client Success Manager specifically with these requirements:

• 2-3+ years in a Client Success client-facing role.
• Experience at an SEO agency is a must; link-building service is a plus.
• Confident communicator – strong written and verbal English skills.
• Critical thinker and problem solver who can work independently and make smart decisions.
• Organized, efficient, and great at managing time and multiple client priorities.
• Friendly, approachable, and invested in long-term client relationships.
• Sales experience or a drive for upselling is a bonus.

Your responsibility will include (but not limited to):

• Own the client experience: manage communications, maintain satisfaction, and ensure clients feel supported.
• Reduce churn and increase LTV by improving onboarding, communications, and service experience.
• Serve as a key point of contact for client questions, feedback, and performance reviews.
• Identify upsell opportunities and work with the team to expand client value.
• Collaborate cross-functionally with delivery teams to ensure a seamless client experience.
• Possibly manage 1–3 junior team members as the role evolves.

Growth Opportunities/Perks:

• Competitive pay with flexibility for growth in responsibilities.
• Learning subsidies to help you develop new skills.
• Remote work with respect for work-life balance, with NOT an “always on” workplace. We respect your schedule!
• Annual or biennial team meetups for bonding and collaboration.
• A diverse, respectful, and growth-oriented team environment.
• Work closely with a small, dedicated team in a collaborative, low-ego environment.
• Help shape the direction of our client success strategy and future team.
• Huge potential for growth into a leadership or company-wide client success role.

This Position Is Perfect For You If…

You’re a self-starter.

You won’t be expected to know everything from the start, but you’ll need to be motivated and quick to learn new information.  You’re someone who thrives in fast-paced, evolving environments.

You’re an amazing communicator.

You are organized enough to make sure that you’re on top of everything. Besides that, you’re an efficient communicator and a great active listener.

You’re passionate about your job.

You’re curious, coachable, and ready to grow into a bigger role!

Our hiring process is made up of four parts, so please be aware that you will need to dedicate time for a questionnaire, a video, and two 1-on-1 interviews.

Thank you for taking the time to consider this position. I look forward to hearing from you soon!