Job Description

Posted 2 weeks ago

About iRESTORE

iRESTORE is a fast-growing company dedicated to providing innovative solutions in the wellness and beauty space. Our mission is to restore confidence by offering safe, effective products that promote health and beauty. From FDA-cleared laser hair growth systems to LED face masks and beyond, we’re committed to empowering our customers on their wellness journey. As we expand, we’re looking for passionate individuals to help us elevate our customer experience and support operational excellence.

Position Summary

We are seeking a detail-oriented, proactive, and customer-focused Amazon Customer Service and Operations Associate to manage customer interactions, monitor reviews, and support key operational tasks. The ideal candidate has experience with Amazon Seller Central, is tech-savvy, and thrives in a fast-paced eCommerce environment.

What You’ll Do

• Respond to customer inquiries across email, chat, phone, and SMS via Gorgias, maintaining under-12-hour response time

• Monitor and address negative reviews on Amazon, reaching out to customers to resolve issues and improve feedback

• Handle Amazon return requests, ensuring quick, empathetic resolution

• Encourage positive reviews and submit cases for removal of those violating Amazon’s guidelines

• Log and track all review-related activity, feedback, and customer interactions

• Upload selected Amazon reviews to Stamped.io and coordinate PDP updates with the eCommerce team

• Identify and report competitors using black hat tactics through Amazon support cases

• Support ad-hoc marketing and operations tasks as needed

What We’re Looking For (Requirements)

• 2+ years of experience in customer service, eCommerce operations, or Amazon Seller Central support

• Experience with Gorgias or similar help desk platforms

• Strong communication and organizational skills

• Familiarity with Amazon review and return policies

• Proficiency with spreadsheets and online collaboration tools

• Self-motivated and comfortable working independently in a remote team

• Bonus: Background in beauty, wellness, or consumer electronics

Why Join iRESTORE?

• Be part of a mission-driven company improving lives through confidence and wellness

• Collaborate with a dynamic, remote-first team that values initiative and results

• Grow with a rapidly scaling brand in the beauty tech space

• Flexible work environment with a supportive, people-first culture

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